Last Updated: January 31, 2026
BookTripnGo.com is an operating business name for an independent travel agency affiliated with Trevello Travel Group Inc. (“Trevello”). We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Accountability We are accountable for personal information under our control. For privacy matters related to Trevello Head Office policies (which may apply to certain data processing), contact Trevello’s designated Privacy Official: Robyn Lussier – Membership Services Trevello Travel Group Inc. 2627 Portage Ave, 2nd Floor Winnipeg, Manitoba R3J 0P7 Phone: (204) 987-3322 Email: services@trevello.com
For direct inquiries about your information with BookTripnGo.com, contact us via the Website or our listed contact details.
2. Purposes for Collection We collect personal information solely to provide travel services, process bookings/requests, communicate about trips, and fulfill related obligations. As an affiliated agency, some information may be submitted to Trevello Head Office for processing and storage in their secure central database.
3. Personal Information Collected We may collect information such as:
- Name
- Date of birth
- Home/business address
- Phone numbers (home, business, destination)
- Email address
- Frequent flyer/loyalty numbers
- Passenger details (adult/child/infant classifications)
- Credit card information (for processing payments)
- Travel details (destinations, dates, confirmation numbers, itineraries)
- Agent notes or special requests
Additional information may be collected as needed for specific bookings; we will disclose its nature at collection.
4. Consent By providing information or consenting to a booking, you consent to its collection, use, and disclosure as described. Consent for disclosure to suppliers is implied when you request booking processing. You may withdraw consent (subject to legal/ contractual restrictions), but this may limit our ability to provide services.
5. Limiting Collection, Use, Disclosure, and Retention We limit collection to what is necessary. Use and disclosure are for the identified purposes or as required by law. Information is disclosed to:
- Travel suppliers (airlines, hotels, etc.) for booking fulfillment (implied consent).
- Trevello Head Office for processing/storage.
- Service providers (e.g., payment processors) under confidentiality obligations.
We retain information as needed for business purposes and for 7 years (or longer if required for accounting/audit compliance). Upon request (after transactions complete), we can assist in removing contact records where possible.
6. Accuracy and Safeguards We rely on you for accurate information and keep it updated as provided. Reasonable safeguards protect your information, including secure transmission (encryption where applicable), firewalls, restricted access (need-to-know basis), physical security at Trevello Head Office (cameras, card access), and secure backups. As an affiliated agency, we follow similar precautions and Trevello’s standards.
7. Openness and Individual Access This Policy is available on our Website. You may request access to your personal information we hold, or inquire about its use/disclosure. Requests require verifiable identification for security. We will respond timely and securely. For Trevello-held data, direct requests to the Privacy Official above.
8. Challenging Compliance If you have concerns or complaints, contact us or Trevello’s Privacy Official. We will investigate and address issues.
9. Changes to this Policy We may update this Policy; changes will be posted here. Continued use signifies acceptance.
This Policy aligns with Trevello’s commitment to PIPEDA compliance, as outlined in their privacy materials. As an independent affiliated agency, we adhere to these standards while managing client interactions responsibly. For questions, contact us.
10. Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
11. Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
12. Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
13. Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.